Back to Home

FAQ's

People will always seek help and advice. They are unwilling to pick up the phone, walk into a store, or wait hours (even minutes) for that information or insight to become accessible.

About shop

What products do you offer?

We offer a wide range of kitchen products, including cookware, bakeware, kitchen gadgets, utensils, knives, storage solutions, and more. Our goal is to provide high-quality items that make cooking easier and more enjoyable.

Where are your products sourced from?

We carefully source our products from trusted suppliers and manufacturers around the world. We prioritize quality, durability, and design to ensure you receive the best kitchen tools available.

How can I place an order?

Placing an order is simple! Browse our products, add your desired items to the cart, and proceed to checkout. You'll need to provide your shipping information and payment details to complete the purchase.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on your location. You can check the available shipping options and costs at checkout.

How long will it take to receive my order?

Delivery times depend on your location and the shipping method selected. Generally, domestic orders take between 3-7 business days, while international orders can take 7-21 business days. You'll receive a tracking number once your order has been shipped.

Can I track my order?

Yes, once your order has been shipped, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.

What is your return policy?

We offer a 30-day return policy for unused and unopened items. If you're not satisfied with your purchase, please contact our customer service team to initiate a return. Please note that some items, such as custom products or perishable goods, may not be eligible for return.

How do I return a product?

To return a product, contact our customer service team with your order number and reason for the return. They will provide you with a return authorization and instructions. Please ensure the item is securely packaged to avoid damage during transit.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately with your order number and photos of the issue. We'll arrange for a replacement or refund as quickly as possible.

Do you offer warranties on your products?

Yes, many of our products come with a manufacturer's warranty. The warranty details can vary depending on the product. Please check the product description for specific warranty information or contact us if you have any questions.

Do you offer gift cards?

Yes, we offer digital gift cards in various denominations. They are perfect for birthdays, holidays, or any special occasion. You can purchase gift cards directly from our website.

How can I contact customer service?

You can reach our customer service team by email at cookify.official@hotmail.com or by phone at +447450333583. We’re available Monday through Friday, 9 AM to 6 PM (EST).

Do you offer replacement parts?

Yes, we offer replacement parts for many of our products. Please contact customer service to check availability.

Can I modify or cancel my order after it’s been placed?

Yes, if your order hasn’t been shipped yet, you can modify or cancel it. Please contact our customer service team as soon as possible.